Transformational Change enabled through ICT implementations

ICT has an increasingly important role in enabling operational efficiency, effective and timely decision making in a utility. Integrating ICT applications with a single-source-of-truth for asset performance, geospatial, financial and customer data will enable a consistent view of the utility’s data, aiding data-driven decision making across the business.

Improving timeliness across the asset network requires real-time capture, processing and presentation of information, whilst maintaining the necessary controls and traceability. Delivering organisational priorities and new techniques such as Failure Mode, Effect and Criticality Analysis (FMECA) and Reliability Centred Maintenance (RCM) require additional ICT capability within the business.

Achieving this transformation requires more efficient digital services such as a secure mobile-responsive self-service portal, transparent billing and access to data when and where customers and stakeholders want it. Utilities will need to deliver a consistent and integrated portal-based infrastructure to meet the rapidly evolving customer and mobile delivery mechanisms.

A current challenge to achieving the above relates to the existing siloed nature of the ageing ICT systems within the business and the need for integrated and converged systems. Many of today’s corporations face complex and often highly variable challenges on a day-to-day basis. Remaining relevant in highly dynamic markets requires the ability to develop strategies that address these challenges and provide the business with a path to continuously create value for customers, shareholders and employees alike. But having a well developed strategy requires more than just great minds when considering the task of realising strategic change. It requires the ability to take a well formed strategy and to develop the necessary portfolio of ERP programs and projects that lead to the defined strategic outcomes.

This structured process needs to encompass all those involved and facilitate a well planned journey that ensures the required value is delivered as it was initially envisaged. Our industry advisors understand modern program dynamics. By creating an ability to understand and confirm the strategic mission, goals, and value drivers within a business – these program management practitioners help utilities to exceed expectations and deliver real value across the program delivery lifecycle.

These providers provide services across a range of program management disciplines, from business case development, through portfolio and program development, to program office design and implementation and on to value management and post implementation review.